Our client specialises in providing the public with best in class health insurance products. They are a rapidly growing business thanks to the excellence of their products and the lengths they go to in ensuring complete client satisfaction with the service they provide. This is an exciting opportunity for an experienced Credit Controller to join a fast-growing and dynamic business-to-consumer company. The Credit Control Agent will report into the Credit Control Manager. The role is responsible for all financial processes relating to our clients accounts. It is their responsibility to ensure that the company comply with OFT regulations within the sales/payment environment and processes are kept up to date. Duties and responsibilities: ● Responsible for all payment/credit activity on the system. ● Responsible for the banking/refunds supporting when credit control manager is out of the business. ● Responsible for managing the entire dunning cycle process and supporting when credit control manager is out of the business. ● Responsible for checking the entry of all data on client accounts, input of sales information and upkeep of the system entries. ● Responsible for the invoice and reminder process ensuring they are despatched in a timely manner. ● Supporting the CS department with day to day duties when required including front line CS calls. ● Supporting with fulfilment administration duties to ensure smooth running of dispatch. ● Supporting with all other processes that fall under the bad debt scope and supporting the increasing workload of the dunning cycle as the customer base grows. ● Feeding back to line manager on any repeat errors that are uncovered from the sales team to ensure everyone adheres to process. ● Outbound calls to collect overdue balances. Skills: ● Ability to multi task a multitude of duties. ● Have an analytical mind. ● Be well organised. ● Ability to work on their own and as part of a team. ● Confident in challenging other peoples behaviour and actions. ● Ability to stay calm when working under pressure. ● Work to strong deadlines. ● Be self motivated and pro active. ● Be positive and confident. ● Strong IT skills. ● High level of integrity