Credit Controller

Join a growing Credit Control team within an established and successful business, where you'll play an important role in supporting customers, resolving outstanding debt and managing credit risk. Following the implementation of a new business-wide system, the Credit Control function has expanded, creating an exciting opportunity for proactive Credit Controllers to join the team on a permanent basis.

About the Role

As a Credit Controller, you'll work closely with both internal teams and external customers to ensure outstanding debts are collected efficiently and invoice queries are resolved promptly. You'll also review credit limits in line with customer spend and risk, identify recurring issues and help implement effective solutions.

You'll be joining a highly supportive and collaborative Finance team, where colleagues work together to achieve shared goals and support one another through periods of change and increased activity.

Key Responsibilities

• Ensure outstanding debts are collected promptly when they fall due.
• Investigate and resolve invoice queries by liaising with internal teams and customers.
• Ensure appropriate resolutions are documented accurately.
• Identify and escalate high-risk customer accounts to management.
• Review accounts that have exceeded agreed credit limits and liaise with senior colleagues where appropriate.
• Identify recurring issues and disputes, recommend solutions and support their implementation.
• Maintain strong relationships with customers while providing a high standard of service.

Key Requirements

• Previous experience working within a Credit Control or Sales Ledger role.
• Excellent written and verbal communication skills.
• Good working knowledge of Microsoft Excel and Word.
• Strong time management, planning and organisational skills.
• Proactive and solutions-focused approach to problem-solving.
• Enthusiastic team player with a willingness to support colleagues.
• A customer-focused approach, with strong integrity and attention to detail.

What's on Offer

• Permanent opportunity within a supportive and collaborative Finance team.
• Bonus opportunity.
• Discounts, savings and cashback across numerous retailers.
• Life assurance.
• Enhanced family-friendly policies, including maternity, paternity and additional annual leave.
• Mental Health First Aiders and Employee Assistance Programme.
• Comprehensive induction and ongoing development opportunities.
• Financial education and access to financial support.
• Inclusive working environment where everyone is encouraged to be themselves.
• Opportunity to join a business investing in its people and long-term growth.