Administrator Receptionist

• Annual Salary: £26,000 - £30,000
• Location: Croydon
• Job Type: Full-time

Join a great client of ours in the Croydon area as a Front of House Customer Service Representative. You will be the first and last impression our customers have of our centre, and we aim to make it a positive one. This role is ideal for someone who is keen, well-spoken, and enthusiastic with experience in a front-of-house or customer-facing role.

Day-to-day of the role:

• Answer telephones in a friendly, timely, and professional manner.
• Liaise with customers by phone, email, and in person, ensuring outstanding customer care throughout their journey.
• Coordinate with insurers and accident management companies.
• Keep customers and insurers updated with the repair status.
• Manage communication logs and update the management system.
• Load jobs on the management system – Autoflow (training provided).
• Book customer in
• Organise collection/delivery of vehicles and check in/out customers'
• Report and log incidents
• Handle payments by phone and in person.
• Organise transporter drivers’ daily work schedules.
• Update the booking diary daily and liaise with other departments.
• Solve problems and multitask effectively.
• Update Excel spreadsheets to monitor workflow.

Required Skills & Qualifications:

• Previous experience in a front-of-house or customer-facing role.
• Professional and confident manner, with the ability to keep calm under pressure.
• Fluent in English, both speaking and writing.
• Proficient in computer skills, including Excel and other Microsoft Office applications.

Benefits:

• Competitive salary based on experience.
• Full uniform provided.
• 20 days paid annual holiday plus 8 days bank holiday.
• Company pension plan.
• Ongoing training and progression opportunities.

Schedule:

• Monday to Friday – 8.00 am to 5.30 pm
• Every other Saturday – 8.30 am to 12.30 pm

If you are interested in this role, please apply right away.