Job Advert

A well-established aviation business is hiring a Senior Account Manager to join its commercial team, supporting a busy aircraft maintenance environment.

This is a customer-facing role where you'll own key accounts end-to-end - contract oversight, commercial negotiation, performance reviews, and ensuring operational teams are aligned to deliver against customer expectations and agreed KPIs.

Role: Sales Account Manager (Senior level) | Location: Doncaster (on-site) | Type: Permanent | Salary: Competitive and DOE

Key responsibilities will include:

• Acting as the primary commercial point of contact for assigned customer accounts
• Managing customer contracts and ensuring compliance with commercial terms
• Maximising contract value in line with agreed terms and scope
• Attending customer meetings, wash-ups, and performance reviews
• Issuing contract briefs to operational teams to support delivery
• Reviewing and negotiating additional Customer Work Requests (CWRs)
• Liaising with Production, Planning and Materials teams to support delivery
• Identifying commercial risks and opportunities across accounts
• Ensuring work orders, billing and invoicing activity is accurate and delivered to KPI
• Producing performance summaries and customer reporting post-input
• Supporting proposals, quotations and contract renewals
• Leading, mentoring and supporting Account Managers within the team
• Deputising for the Commercial Director when required

Key skills and experience required:

• Strong aviation commercial / account management background (customer-facing)
• Proven contract management capability and commercial negotiation experience
• Working knowledge of Part-145 maintenance operations
• Solid understanding of aircraft maintenance operations, maintenance programmes and commercial processes
• Confident stakeholder management - able to manage expectations and drive outcomes
• Leadership experience - mentoring/supporting Account Managers or similar
• Strong written and verbal communication skills
• Comfortable working under pressure with multiple stakeholders
• Competent with Microsoft Office (Word/Excel/PowerPoint)

Additional info:

• Full-time, permanent position
• Must have the right to work in the UK