Technical Lead – Fire & Water Restoration

Location: Watford HQ | London & South East

Salary: £38,000 – £44,000 depending on experience + Bonus + Company Vehicle

Job Type: Full-time, Permanent

A genuine step up into management

We are working with a specialist business operating within the property damage restoration and insurance claims sector, supporting insurers, loss adjusters and private clients across London and the South East.

They are now looking for an experienced Restoration Technician or Site Lead who is ready to take the next step in their career.

This is not simply another technician role. You will take ownership of technical standards from day one, become a senior point of contact within the field and receive structured support to progress into a Technical Manager position within 18–24 months.

The Role

You will become a key technical point of contact across the field operation, helping ensure restoration work is completed to a consistently high standard.

Initially, the focus will be on technical delivery, quality, training and supporting the team. As you develop, you will take on increasing responsibility for people management, commercial performance and the wider technical function.

Your responsibilities will include:

• Act as the senior technical point of contact on live restoration jobs
• Set, monitor and maintain technical standards across the field team
• Identify issues on jobs and ensure they are resolved correctly
• Provide technical guidance, mentoring and training to less experienced technicians
• Support the development of the wider technical team
• Take responsibility for health & safety and compliance in the field
• Help plan and allocate work across the team
• Communicate with policyholders, insurers and loss adjusters
• Report to Directors on workload, quality and technical risks
• Support the development of processes, standards and training frameworks

Your progression

Over the first 18–24 months, you will be supported to take on the responsibilities normally associated with a Technical Manager, including:

• Line management of Field Managers and Senior Technicians
• Responsibility for job profitability, cost control and resource planning
• Designing training programmes and quality frameworks
• Supporting the growth and development of the technical team
• Greater involvement with insurers, loss adjusters and senior stakeholders

What We're Looking For

This role is specifically suited to someone with a hands-on technical background in disaster restoration or insurance repairs who is ready to move into a leadership position.

You will ideally have:

• Several years' experience in fire and/or water damage restoration
• Experience within insurance repairs or property damage claims
• Strong knowledge of drying, mitigation and the insurance claims process
• Experience running restoration jobs from start to finish
• Experience guiding, mentoring or supporting less experienced technicians
• Strong technical judgement and attention to detail
• The confidence to communicate with policyholders, adjusters and colleagues
• A genuine interest in developing into a management position
• Full UK driving licence
• Based within approximately one hour of Watford

Qualifications

The following would be advantageous:

• BDMA
• IICRC – WRT / ASD / FSRT
• CSCS
• SMSTS
• IOSH

Formal management experience is not essential. We are more interested in your technical ability, attitude, standards and willingness to take the next step.

What’s On Offer?

• £38,000 – £44,000 basic salary depending on experience
• Company vehicle
• Bonus scheme
• Structured development plan
• Clear progression to Technical Manager within 18–24 months
• Funded management and leadership training
• Regular one-to-ones with a Director
• Salary reviews against agreed development milestones
• Opportunity to play a genuine part in shaping the technical function

Who Would Suit This Role?

This could suit an experienced:

Restoration Technician | Senior Restoration Technician | Restoration Supervisor | Site Lead | Fire & Water Technician | Property Damage Technician | Insurance Restoration Technician

If you're already the person other technicians turn to on site, have strong fire and water restoration knowledge and feel ready to take on more responsibility, this could be an excellent next step.