Technical Manager – Fire & Water Restoration

Location: Watford HQ | London & South East

Salary: £42,000 – £48,000 depending on experience + Bonus + Company Vehicle

Job Type: Full-time, Permanent

The Opportunity

We are working with a growing specialist business operating within the property damage restoration and insurance claims sector, supporting insurers, loss adjusters and private clients across London and the South East.

They are now looking for an experienced Technical Manager to lead and develop their technical function, raising standards across the field operation while helping the business grow.

This is a hands-on leadership role for someone with a strong background in fire and water damage restoration, insurance repairs or property claims who understands both the technical and commercial side of the industry.

You will be responsible for leading field managers and senior technicians, developing technical capability, maintaining high standards and ensuring work is delivered safely, efficiently and to the standards expected by insurers, loss adjusters and high-value clients.

What You’ll Be Doing

• Lead, coach and develop Field Technical Managers and senior technicians
• Set and maintain high technical standards across all restoration work
• Oversee fire and water damage restoration projects and insurance claims
• Design and deliver structured training, including induction, refresher and technical upskilling
• Plan and allocate resources across multiple teams and live jobs
• Take responsibility for health & safety, RAMS, site inspections and toolbox talks
• Ensure field operations remain compliant with relevant regulatory and industry requirements
• Act as a senior technical contact for insurers and loss adjusters
• Support the team with complex or high-risk technical decisions
• Consider job profitability, cost control and resource requirements when making technical decisions
• Identify improvements to processes, tools, reporting and scheduling
• Work closely with Directors on capacity, new capabilities and business growth
• Monitor team performance, quality and productivity

What We’re Looking For

You must have substantial experience within disaster restoration, insurance repairs or property damage claims, with specific experience across fire and water damage restoration.

We are particularly interested in candidates who have progressed into a senior technical, supervisory or management position and have experience leading field-based teams.

You'll ideally have:

• Proven experience in fire and water damage restoration
• Strong knowledge of property damage insurance claims
• Experience working with insurers and/or loss adjusters
• Previous experience leading or supervising field technicians
• Strong technical judgement across complex restoration projects
• Experience with health & safety, RAMS and site compliance
• Good understanding of job costs, profitability and resource planning
• The ability to train, coach and develop technical teams
• Strong communication skills with the confidence to deal with Directors, insurers and other senior stakeholders
• A practical, hands-on approach to improving processes and standards
• Full UK driving licence
• Must be based within approximately one hour of Watford

Qualifications

The following would be advantageous but are not essential:

• BDMA
• IICRC – WRT / ASD / FSRT
• CSCS
• IOSH

What’s On Offer?

• £42,000 – £48,000 basic salary depending on experience
• Company vehicle
• Bonus scheme
• Full-time, permanent position
• Opportunity to take ownership of the technical function
• Direct involvement with the Directors and wider business growth
• Investment in your professional and management development

Who Would Suit This Role?

This could suit an experienced Technical Manager, Technical Services Manager, Restoration Manager, Senior Restoration Technician or Field Operations Manager from the insurance restoration/property damage sector.

You may already be managing a technical team, or you could be a senior restoration professional ready to step into a broader management position where you can genuinely influence how the technical operation develops.

If you have a strong technical background in fire and water damage restoration and want a role where you can make a real difference, we'd like to hear from you.