Customer Service Administrator Location: Wetherby Salary: £25,870 plus discretionary company bonus Hours: Monday to Friday, 9am - 5pm Benefits: Hybrid working, 25 days holiday plus bank holidays, private health insurance, company pension, employee assistance programme, weekly fitness classes A fantastic opportunity to join a supportive and thriving business based in Wetherby. As a Customer Service Administrator, you will provide a high standard of administrative support and customer service across the business. You will be the first point of contact for customer enquiries and will support the wider team with a variety of administration and communication tasks. Due to continued growth, our client currently has two vacancies available within the team This opportunity would suit someone looking to build a long-term career within an office-based environment and our client is open to candidates looking to take their first step into an office role. Responsibilities include: * Responding to emails, phone calls and general enquiries in a professional and timely manner. * Providing excellent customer service and support to clients and customers. * Drafting correspondence and assisting with general administration. * Carrying out customer surveys, analysing feedback and summarising key findings for Directors. * Maintaining accurate records and updating internal systems. * Supporting with onboarding new clients. * Assisting the wider team with ad hoc administrative duties. Candidate requirements: * Previous office based experience (administration, customer service or similar) * Excellent attention to detail. * Strong verbal and written communication skills. * Good organisational and time management skills. * A positive and proactive attitude. * The ability to build rapport and maintain strong working relationships. * A professional and confident telephone manner. * Comfortable using initiative and managing workload effectively. * Enthusiastic and keen to learn. For this brilliant opportunity, please send your CV to Beth Davies via the link provided