As a Customer Service Agent in Fife, you will handle day-to-day customer enquiries for a retail business and help keep communication clear and timely. You will play a practical part in ensuring customers receive helpful service throughout their contact with the company

Client Details

The organisation operates in the retail industry in Fife

Description

• Respond to customer enquiries clearly and professionally through agreed communication channels.
• Provide accurate information to help customers resolve queries quickly.
• Record customer contacts and update relevant information to maintain clear service records.
• Follow up outstanding enquiries to ensure customers receive a timely response.
• Work with colleagues to share information and support a consistent customer experience.
• Handle customer concerns in a calm and practical way, seeking an appropriate resolution.
• Manage daily customer service tasks to help the Customer Service department run smoothly.

Profile

A successful 'Customer Service Agent' should have:

• Experience handling customer enquiries and providing clear information.
• The ability to communicate professionally with customers and colleagues.
• Good attention to detail when recording customer information.
• The ability to manage several enquiries and follow-ups in an organised way.
• A practical approach to resolving customer queries.
• Confidence using standard systems to record and review customer contacts.

Job Offer

• Temporary contract.
• Hourly pay of £13 - 16 dependent on the level of experience.
• Customer Service Agent position based in Fife

If you're interested in this role, apply now.

People are at the heart of Michael Page. We are committed to creating an inclusive environment. As an inclusive recruiter we welcome applications from people of all backgrounds, identities and experiences. If you require any adjustments or accommodations during the recruitment process, we'll work with you to ensure you can perform at your best.