As a Customer Service Agent in Southampton, you'll be the first point of contact for customers, handling queries and providing solutions to ensure their needs are met. This role in the financial services industry is all about keeping things running smoothly and delivering excellent service every day.

Client Details

Our client is based in Southampton, and due to a busy period and various ongoing projects, the team is looking for additional support.

Description

• Respond to customer enquiries through various communication channels, including phone and email.
• Provide accurate and timely information to customers regarding their accounts and services.
• Resolve customer issues efficiently, ensuring satisfaction with outcomes.
• Maintain up-to-date knowledge of products and services to assist customers effectively.
• Log and update customer interactions in the system for accurate records.
• Work closely with other departments to resolve escalated issues.
• Identify opportunities to improve customer service processes and share feedback with the team.
• Handle sensitive customer information with care and in compliance with regulations.

Profile

A successful Customer Service Agent should have:

• Strong communication skills, both written and verbal.
• A customer-focused approach to problem-solving.
• Attention to detail and the ability to manage multiple tasks.
• Basic understanding of the financial services industry or a willingness to learn.
• Proficiency with computer systems and standard office software.

Job Offer

• Permanent position with a salary of £26,500-£28,500, dependent on the level of experience.
• Opportunities to build a career in the financial services sector.

If you're interested in this role, apply now.

People are at the heart of Michael Page. We are committed to creating an inclusive environment. As an inclusive recruiter we welcome applications from people of all backgrounds, identities and experiences. If you require any adjustments or accommodations during the recruitment process, we'll work with you to ensure you can perform at your best.