As a Customer Service Agent in Southampton, you'll be the first point of contact for customers, helping them with their queries and resolving issues efficiently. Your role is key to ensuring smooth day-to-day interactions and maintaining excellent service standards in the financial services industry.

Client Details

This role is based within the financial services sector in Southampton.

Description

• Handle customer enquiries via phone, email, and other communication channels promptly and professionally.
• Resolve customer issues, providing accurate information and solutions where needed.
• Maintain and update customer records in the system.
• Collaborate with internal teams to address and escalate more complex queries.
• Provide feedback to help improve processes and customer satisfaction.
• Ensure compliance with company policies and industry regulations in every interaction.
• Monitor and follow up on customer concerns to ensure resolution.
• Support team objectives by contributing to shared goals and targets.

Profile

A successful Customer Service Agent should have:

• Strong communication skills and a customer-first approach.
• Good problem-solving abilities and attention to detail.
• Experience in a customer service role, ideally within financial services.
• Confidence using computer systems and handling customer data.
• A proactive attitude and ability to work well under pressure.

Job Offer

• A salary between £26,500 and £28,000, dependent on the level of experience.
• A permanent position in the financial services industry.
• Opportunities to develop skills in a professional environment.

If you're interested in this role, apply now.

People are at the heart of Michael Page. We are committed to creating an inclusive environment. As an inclusive recruiter we welcome applications from people of all backgrounds, identities and experiences. If you require any adjustments or accommodations during the recruitment process, we'll work with you to ensure you can perform at your best.