Our client, a well-established logistics and transport business based in Reading, is looking for a Customer Service Executive to join their friendly team. This is an excellent opportunity for someone with strong customer service experience who enjoys problem-solving, working in a fast-paced environment, and building relationships with customers.

Whilst previous experience in logistics, transport or supply chain is beneficial it's not essential. What's most important is superb communication skills, a confident and personable nature and the ability to work well in a team. We welcome applications from candidates with a wide range of experience.

With growth plans for next year, this is a fantastic opportunity to join a thriving company and develop your career.

Monday to Friday 8am - 5pm, office based. £27k - £35k depending on skills and experience plus annual bonus and benefits.

The Role

As the main point of contact for customers, you will be responsible for managing delivery enquiries, investigating service issues, and ensuring customers receive a first-class service throughout the transport process.

Key Responsibilities

• Track and monitor pallet deliveries using the Transport Management System (TMS)
• Respond to customer enquiries via phone and email
• Provide delivery updates, ETAs, and resolve service-related queries
• Investigate delivery discrepancies and manage exceptions efficiently
• Liaise with depots and transport partners to coordinate collections and deliveries
• Maintain accurate customer and shipment records
• Support customers with booking shipments and checking pallet specifications
• Provide ad-hoc transport quotations where required

Skills/Experience

• Previous customer service experience, ideally within transport, logistics, distribution, or supply chain environments
• Excellent communication skills and a professional telephone manner
• Strong organisational and problem-solving abilities
• Ability to remain calm and work effectively under pressure
• Good MS Office skills and confidence learning new systems
• High attention to detail and accuracy
• A positive team player with the ability to manage tasks independently

What's on Offer?

• Salary of £27,000 - £35,000 depending on level of experience
• Annual bonus
• Monthly team night outs
• Supportive team environment
• Opportunity to develop within a growing logistics business

Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training, and skills. If we do not have anything suitable, we will not keep your CV for more than 30 days.

As an equal opportunity employer, Bucks and Berks Recruitment is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.