Customer Service Executive

Stopsley, Luton | Office based | Full time

Hours

Monday to Friday, 9.00am to 5.30pm with a one-hour lunch

Salary

To be confirmed

Start date

To be confirmed

Contract

Permanent, full time

Location

Stopsley, Luton

The opportunity

We are recruiting exclusively for a Customer Service Executive to
join a small, friendly team within a busy pharmaceutical
business. This is a junior-level opportunity with genuine scope
to build knowledge across customer service, compliance, logistics
and supply chain.

You will support approximately 120 customers across the retail
pharmacy and hospital markets. The role is varied and
detail-focused: you could be processing an order, investigating a
delivery query, checking stock or pricing, supporting a licensing
request, or researching regulatory information.

What you will be doing

· Process customer orders accurately and issue order
confirmations in line with agreed terms and conditions.

· Respond to customer enquiries by email and telephone,
taking ownership until each query is resolved.

· Investigate delivery, invoice, pricing, stock and account
queries by working with internal teams and the external
warehouse.

· Maintain accurate customer records, logs and supporting
administration.

· Support licensing, declarations and compliance
administration using relevant government and regulatory portals.

· Liaise with retail pharmacies, pharmaceutical wholesalers
and NHS hospital customers across England, Scotland and Wales.

· Escalate supply issues quickly where contractual service
levels may be affected.

What we are looking for

· Experience in a customer-facing role, such as customer
service, reception, front of house or office support.

· A mature, positive attitude and a genuine willingness to
learn.

· Confidence speaking with customers and asking questions
when something does not look right.

· Strong common sense, curiosity and the confidence to
investigate before responding.

· A proactive and self-motivated approach, with a
commitment to doing the right thing for the customer.

· Good computer literacy and working knowledge of Excel.

· A stable work history and reasonable standard of
education.

· SAP experience would be helpful but is not essential, as
training can be provided.

Benefits

· 25 days annual leave, with holiday taken over the
Christmas closure as required.

· Workplace pension through salary sacrifice.

· Private healthcare and dental cover.

· Company car scheme.

· Internal competitions and non-contractual rewards.

· Monthly birthday takeaway and fresh fruit provided each
week.

· Opportunities to develop into areas such as supply chain
and quality.

The team

You will report to the Customer Service Manager and work closely
with an experienced Supervisor and the wider commercial team. It
is a small team where people support one another, share ideas and
enjoy getting to know each other. Personality, reliability and a
collaborative attitude matter.

How to apply

If you are confident with customers, comfortable working with
detail and ready to learn a specialist industry, apply today.
Successful applicants will complete two in-person interviews: an
initial meeting with the hiring manager followed by an HR
interview.