This Customer Service Representative role in the industrial and manufacturing sector will see you managing customer orders, queries, and support to ensure smooth operations. Your attention to detail and proactive communication will help keep customers satisfied and the business running efficiently.

Client Details

This company operates in the industrial and manufacturing sector and is based in Ledbury or Evesham

Description

• Handle customer orders from receipt through to delivery, ensuring accuracy and timeliness.
• Respond to customer queries and provide updates on order progress.
• Coordinate with internal teams to ensure customer requirements are met.
• Maintain accurate records of customer interactions and orders.
• Support the resolution of any customer complaints or issues efficiently.
• Monitor stock levels and liaise with the supply chain team as needed.
• Assist in preparing reports on customer service activities and performance.
• Contribute to process improvements within the customer service department.

Profile

A successful Customer Service Representative should have:

• Previous experience in customer service, ideally within industrial or manufacturing settings.
• Strong communication and problem-solving skills.
• Ability to manage multiple tasks and prioritise effectively.
• Proficiency in using computer systems and software for order management.
• A proactive and customer-focused approach to work.

Job Offer

• Salary from £28,500, dependent on the level of experience.
• 25 days of holiday plus bank holidays.
• Group income protection.
• Pension contribution.

If you're interested in this role, apply now.

People are at the heart of Michael Page. We are committed to creating an inclusive environment. As an inclusive recruiter we welcome applications from people of all backgrounds, identities and experiences. If you require any adjustments or accommodations during the recruitment process, we'll work with you to ensure you can perform at your best.