Customer Service Representative

• Job Type: Full-time
• Location: Westerham
• Salary: £27K-£28K

We are seeking a proactive and dedicated Customer Service Representative to join our thriving internal sales team. Reporting to the Customer Service Manager, this role is pivotal in providing exceptional customer service and support to our customers, suppliers, and colleagues, ensuring efficient processing of orders and enquiries.

Day-to-day of the role:

• Prioritise and process customer orders and enquiries submitted by email, telephone, or post in an efficient, courteous, and prompt manner.
• Identify and include all costs associated with sales orders, raise any price queries for resolution, and maintain thorough and accurate customer service records using the SAGE system.
• Check product availability for customer orders and support the Credit Control Department in the resolution of flagged customers/on-hold accounts.
• Efficiently and patiently investigate, resolve, and communicate customer complaints relating to service shortcomings, including late deliveries or damaged shipments.
• Liaise with the Purchasing Department to ensure that purchase orders are raised according to customer requirements.
• Continually communicate with customers to maintain a high standard of customer service, specifically communicating any known shortcomings in service, including delays or changes in delivery.
• Liaise with the Credit Control and Accounts departments for new customer account credit approvals and setups.
• Manage orders held for credit issues until resolved and escalate where necessary.
• Validate Direct Deliveries for invoicing, raise Pro-forma invoices, and handle Reception duties on a rota basis.

Required Skills & Qualifications:

• Experience in a customer service or internal sales role.
• Proficiency customer service record systems.
• Strong communication and interpersonal skills, capable of maintaining strong relationships with team members, customers, and external partners.
• Ability to multitask and manage multiple priorities effectively.
• Knowledge of ISO 9001:2008 quality procedures.
• Self-motivated with the ability to perform under pressure.

To apply for this Customer Service Representative position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this role.