We're recruiting two Contract Support professionals to join a well-established on-site team in St Albans, working at our client's premises in support of the wellbeing arm of a large contract. You'll be part of a team of eight, and the point of contact for the people you support, five days a week. What You'll Be Doing Acting as first-line contact for support queries from client staff Logging, triaging and resolving tickets through to completion Supporting hardware, software and peripheral issues on site Setting up and configuring equipment for new starters and moves Keeping users informed and closing the loop on every request Maintaining accurate asset and activity records Working to agreed SLAs and flagging risks to the contract management teamWhat We're Looking For Experience in a customer-facing support or service desk role A calm, professional manner with people at all levels Solid troubleshooting instincts and a methodical approach Comfortable working on a client site, representing us well in someone else's building Strong written and verbal communication and reliable timekeeping Right to work in the UK What's on Offer: £29,000 per annum Monday to Friday, 08:00–17:00 — no weekend work Free parking on site Competitive benefits package. A stable, site-based role within a team of eight