Responsibilities: * Providing support to the client and answer calls and emails in a professional and timely manner * Determine the nature, priority of faults based on information provided by the client. * Liaise closely with site teams and head office, ensuring accurate processing of quotations and purchase orders. * Managing the supply chain and drive them to attend within required SLA’s. * Driving the engineering team to attend to all callouts within required SLA’s. * To obtain a comprehensive understanding of the scope of the contract and ensure that all work is carried out in accordance with the contract scope and not outside of this. * Raise and assign work orders to relevant resources. * Actively identify and implement innovation across the contract to enhance performance and continue to meet client expectations. * Monitoring calls received from the customer through to call completion and updating records. * Allocation of internal engineers to call outs and maintenance visits, driving the engineering team to attend to all callouts within required SLA’s. * Ensure QHSE documentation is maintained and readily available using company systems. * Manage system as a key user on site including PPM records, reactive and reporting. * Promote and maintain company culture throughout the team. * Maintain people records such as new starters, leavers, general staff changes, contact details, etc. * Effective communication with all levels of internal teams and external customers * * Very proficient in the use of Outlook, Word, Excel, Access, and PowerPoint. Excel skills to include basic functions, v-lookups, etc. * Experience of using cafm systems * Experience of a similar customer facing role in a medium-sized business. * Well-developed communication skills enabling the individual to work with Senior Managers, clients, suppliers, and staff of all levels and abilities. * Excellent command of the English language demonstrated through good verbal and written communication. * Must be detail conscious, accurate and methodical in approach. * Strong organizational and communication skills * Able to work systematically and use own initiative. * Able to work on more than one task at any given time. * Must demonstrate strong interpersonal skills and be able to work as part of a team as well as independently