Are you an experienced Sales Office Manager and are used to managing a small team? B2B experience is essential along with providing exceptional customer service. This is mainly an office based role, however you will conduct some customer external face to face meetings. You will be working in a very fast based environment, there is a salary of up to £42,000 plus a fantastic benefits package. The role: Monitoring sales across a range of customer accounts including managing a range of key accounts Creating, analysing and providing reports to the sales director and highlight anomalies and opportunities Negotiating special agreements with key accounts and providing guidance to other members of the team Managing the team on a day to day basis including recruitment, training and performance management as well as providing day to day guidance with customers Developing an understanding of the company's and competitors product ranges Understanding production/print processes, costs, logistics, and competitor capabilities Working with Marketing to maximise product exposure through industry media, social media, email campaigns, and catalogues Occasionally visiting key accounts and attending exhibitions as required Driving process improvements, support complaint resolution, and provide guidance to sales and aftersales team About You: Previous experience in a similar Sales Office Manager or similar role such as managing and working with a team providing customer care in a business to business environment Experience of face to face meetings Exceptional relationship builder Excellent interpersonal skills A good problem solver Confident using Word, Excel and Outlook A full current driving licence Benefits: A salary of up to £42,000 21 days holiday plus bank holidays, rising to 24 days Your birthday as an extra day off An early Friday finish every other week Free parking Pension scheme Regular staff rewards and social events Staff discount Support for your charity work Staff referral bonus Great career prospects