We are seeking an experienced Service Advisor to join a reputable automotive dealership in Oswestry, Shropshire. This is a fantastic opportunity for a motivated professional to advance their career within a well-established group known for excellent customer service and staff retention. The successful Service Advisor will benefit from a competitive package, genuine career growth prospects, and a supportive working environment.

Benefits of the Service Advisor:

• OTE circa £38,000, depending on experience
• Basic salary starting at £30,000
• 30 days annual leave including bank holidays and birthday holiday
• Flexible start and finish times
• Monday to Friday, 45-hour week
• Saturday rota (1 in 3 or 4)
• Group Life Assurance Scheme
• Employee, Friends & Family Discounts
• Health & Wellbeing Programme
• Employee Referral Bonus
• Long-term career development within a reputable dealership group

Duties of the Service Advisor:

• Greet customers professionally and deliver outstanding customer service
• Book vehicle service and repair appointments
• Accurately record customer concerns and workshop job details
• Act as liaison between customers and the workshop throughout the repair process
• Keep customers informed about vehicle progress and additional work required
• Promote and explain additional repair services where appropriate
• Collaborate closely with the workshop team to ensure a seamless customer experience
• Maintain accurate records using dealership management systems, such as Kerridge/Drive or E-Dynamix
• Ensure compliance with dealership policies and procedures

Requirements of the Service Advisor:

• Previous experience as a Service Advisor within the motor trade
• Excellent communication and customer service skills
• Strong organisational abilities with attention to detail
• Ability to work effectively in a fast-paced environment
• Good IT skills; experience with Kerridge/Drive or E-Dynamix is advantageous
• Knowledge of Ford vehicles is beneficial but not essential
• Full UK Driving Licence

Contact Aedan Oliver, Automotive Recruitment Specialist at Perfect Placement covering Oswestry and Shropshire, today to discover more about this fantastic opportunity.

Perfect Placement are specialists in Automotive Recruitment. So if you are looking for a New Job in the Motor Trade, be sure to contact our team today.