We are currently seeking a dedicated Vehicle Service Advisor on behalf of our client, a franchise-approved commercial vehicle dealer group with multiple sites nationwide. The Vehicle Service Advisor will play a vital role at their busy Westbury dealership, delivering exceptional customer service and ensuring smooth workshop operations.

This position offers a competitive basic salary of £29,000, supplemented by performance-related bonuses, with on-target earnings reaching approximately £32,600 per annum. The working hours are structured on an alternating shift basis: 7:00am to 4:15pm and 8:45am to 6:00pm, Monday to Friday, with a commitment to one in four Saturdays, from 7:00am to 12:00pm.

What’s in it for you?

• Starting basic salary of £29,000 per annum
• KPI achievement-based bonuses, with potential earnings of £32,600 per annum
• 23 days of annual leave plus 8 bank holidays
• Workplace pension scheme
• Access to technical training and professional development
• A wide range of retail and high-street discounts through salary sacrifice schemes
• Recognition awards, staff wellness programmes, and enhanced maternity/paternity pay
• Long-term career prospects within a multi-award-winning company recognised as a "Great Place to Work"

Duties of a Service Advisor include:

• Engaging with customers to ensure satisfaction and repeat business
• Managing workshop loading and maintaining up-to-date job progress
• Booking vehicles in at convenient times aligned with workshop capacity
• Accurately assessing customer requirements and providing fully inclusive quotes
• Producing detailed job cards, estimates, warranties, and invoices
• Explaining work carried out to customers and identifying opportunities to enhance sales
• Liaising with the parts department to ensure parts availability
• Ensuring warranty jobs are completed according to manufacturer policies
• Recording all work accurately and categorising repair types (retail, warranty, internal, non-chargeable)

Requirements of a Service Advisor:

• Previous experience as a Vehicle Service Advisor or a similar role within the automotive industry
• Strong customer service and communication skills
• Organisational skills and IT literacy, with experience in Kerridge/Keyloop preferred
• Ability to deliver high standards of customer care and satisfaction
• A valid UK driving licence with minimal points
• Knowledge of warranty procedures and commercial vehicle operation is advantageous but not essential

This is a fantastic opportunity for an experienced Vehicle Service Advisor looking to progress into a senior role within a reputable and supportive environment.

Contact Hamish Lowrie, Automotive Recruitment Specialist at Perfect Placement, covering Westbury and Wiltshire, today to discover more about this fantastic opportunity.

Perfect Placement are the UK’s Leading Automotive Recruitment Agency so if you are looking for a Job get in touch today.