Interim Debt Recovery Specialist

Location: Basingstoke (Office-Based)
Contract: Interim Contract | Initial 3-Month Assignment
Start Date: Immediate / Short Notice Preferred

The Opportunity

We are supporting a well-established organisation seeking an experienced Debt Recovery Specialist to join the business on an initial 3-month interim basis. This role will focus on managing a portfolio of overdue and defaulted accounts, delivering effective recovery solutions while maintaining a customer-focused approach.

This is an excellent opportunity for a hands-on collections or recovery professional who can quickly integrate into a busy team and make an immediate impact.

Key Responsibilities

• Manage a portfolio of overdue, delinquent and defaulted accounts.
• Proactively contact customers to discuss outstanding balances and agree appropriate repayment solutions.
• Negotiate payment plans, settlements and recovery strategies.
• Assess individual customer circumstances and determine the most appropriate course of action.
• Work closely with internal stakeholders and external third parties to progress recovery activities.
• Support litigation, insolvency and other complex recovery processes where required.
• Maintain accurate and detailed records of all customer interactions and case activity.
• Ensure all activity is conducted in line with relevant regulatory and compliance requirements.
• Identify opportunities to improve recovery processes and operational efficiency.

About You

• Previous experience within debt recovery, collections, credit control or arrears management.
• Strong negotiation and communication skills.
• Ability to manage challenging conversations professionally and effectively.
• Excellent attention to detail and organisational skills.
• Comfortable working in a fast-paced environment and managing a varied caseload.
• Strong IT and systems skills.
• Experience within a regulated financial services environment is advantageous but not essential.

What's on Offer

• Initial 3-month interim assignment with potential for extension.
• Immediate start available.
• Opportunity to join a collaborative and supportive team.
• Varied workload with autonomy and responsibility from day one.
• Basingstoke-based office location.

Suitable for candidates from debt recovery, collections, arrears management, financial services collections, commercial recoveries or credit control backgrounds.

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