Business Debt Recovery Specialist

Location: Hybrid / Southampton, Hampshire

Hours: Monday – Friday, 9:00am – 5:30pm

Salary: Up to £33,000 per annum

Contract: Full-Time, Permanent

About the Opportunity

We are recruiting on behalf of an established and highly successful commercial services group with a modern office based in Southampton. Renowned for their supportive team culture and commitment to staff development, they offer clear internal progression pathways alongside fully funded study support for professional qualifications.

Key Responsibilities

Working as part of a collaborative and energetic team, you will manage a portfolio of business accounts to resolve outstanding balances and queries. Your daily duties will include:

• Account Management: Taking ownership of a designated portfolio of active customer accounts, making regular outbound contact to manage balances.
• Query Resolution: Identifying and resolving account discrepancies, handling disputes professionally, and setting up structured payment schedules.
• Administration: Ensuring all account interactions and updates are documented with a high level of accuracy on the internal system.
• Client Updates: Communicating directly with corporate stakeholders to provide progress updates on their active accounts.
• Performance: Working productively to meet individual quality standards and contribute to overall team targets

What We Are Looking For

• Experience: Previous experience in credit control, client accounts or debt collection is highly desirable.
• Communication: An articulate, confident, and professional telephone manner with strong active listening skills.
• Organisation: Good time-management skills, with the ability to prioritise tasks and work productively under pressure.
• IT Literacy: Confident using standard office software (Microsoft Excel, Word, and Outlook).

What the Business Offers

• A stable, positive, and collaborative workplace culture.
• Genuine hybrid working flexibility.
• Comprehensive initial training and ongoing funding for professional development.
• A competitive package including life assurance, pension, and a discretionary bonus scheme.
• 25 days of annual leave (plus bank holidays) and a holiday buy/sell scheme.

How to Apply

If you are seeking a career with genuine professional progression, structural stability, and a fantastic hybrid work culture, please submit your CV for consideration.