Customer Service Call Handlers

Location: Norwich

Part-Time: 15 Hours Per Week

Monday to Friday, 8:00am - 11:00am

Start Date: Monday 19th October

Initial 3-Month Contract (Potential for Extension)

£12.75 PH plus holiday pay

We Are Hiring!

Due to the launch of a new GP contract, we are looking to recruit reliable and professional Call Handlers to join our team.

This is an excellent opportunity for individuals who enjoy speaking with people, providing excellent customer service, and working in a fast-paced environment.

The Role

As a Call Handler, you will be the first point of contact for callers, providing a professional, courteous and efficient service. Key responsibilities will include:

Answering incoming calls from patients and service users

Recording information accurately on internal systems

Managing enquiries and directing calls appropriately

Providing a high standard of customer service at all times

Maintaining confidentiality and adhering to data protection requirements

Working effectively as part of a busy and supportive team

About You

We're looking for candidates who:

Have excellent communication and listening skills

Are confident speaking with people over the telephone

Possess good keyboard and IT skills

Can remain calm and professional in a busy environment

Have strong attention to detail

Training

Successful candidates will begin on Monday 19th October. For the first two weeks, and potentially slightly longer, additional hours may be required to complete training and ensure a smooth onboarding process.

What We Offer

Monday to Friday working pattern

No weekend working

Comprehensive training provided

Supportive team environment

Opportunity for the contract to be extended beyond the initial 3 months

For more information about the client or the role please do call the Norwich office of Reed and ask for Andrea Makings or Maxine Ettridge

Please also request Andrea or Maxine on Linkedin