Call Centre Officer

Dereham

£13.00 - £13.49 PH

Full-Time Hours Available

Are you an experienced customer service professional looking for your next temporary opportunity? We are currently seeking Call Centre Officers to join teams, supporting a client.

The Role

You'll be the first point of contact for members of the public, handling a wide variety of enquiries across multiple service areas. This is a fast-paced, customer-focused role requiring excellent communication skills and a professional telephone manner.

Duties Include:

Answering incoming calls from members of the public

Providing information and directing enquiries to the correct departments

Updating customer records accurately on internal systems

Delivering excellent customer service at all times

Managing a high volume of calls professionally and efficiently

About You

• Previous call centre, contact centre or customer service experience
• Excellent telephone communication skills
• Strong IT and data entry abilities
• Ability to remain calm and professional under pressure
• Confident dealing with a variety of customer enquiries
• Available to start at short notice

What We Offer

• Temporary assignment through Reed
• Immediate starts available
• Supportive team environment

If you're a confident communicator who enjoys helping people and thrives in a busy customer service environment, we'd love to hear from you.

Apply today or contact Reed Norwich for more information.

For more information about the client or the role please do call the Norwich office of Reed and ask for Andrea Makings or Maxine Ettridge

Please also request Andrea or Maxine on Linkedin