About the Role This role is home-based with the ideal candidate residing in the Mold or Wrexham area. White Label Sinks and Taps is a B2B distributor specialising in supplying high-quality kitchen sinks and taps to the trade. Supplying installers, kitchen retailers and builders' merchants, the company offers a range of durable, stylish products designed to meet the demands of professional trade customers. We're looking for a motivated, hands-on individual to join our team as a Telesales & Office Support Administrator. This is a varied role combining outbound/inbound telesales with general office administration support — perfect for someone who enjoys speaking to customers and keeping things running smoothly behind the scenes. What You'll Be Doing * Making outbound calls to generate leads and follow up on enquiries * Handling inbound customer calls and converting enquiries into sales * Building and maintaining customer relationships * Providing general office/admin support (data entry, scheduling, email correspondence) * Processing orders, quotes, and invoices as needed * Keeping accurate records of calls, sales, and customer interactions * Liaising with the wider team to ensure smooth order/service delivery * Providing secretarial support to field sales team What We're Looking For * Confident, clear telephone manner * Self-motivated — able to work independently from home * Good organisational skills and attention to detail * Comfortable using phone systems, email, and basic office software (Sage 50, Word/Excel) * Reliable home internet connection and a quiet, organised workspace