Sales Administrator Office Based, Mon-Fri Near Kings Lynn
We are seeking an organised and customer-focused Sales Administrator to join a busy sales office team. This role combines sales administration, customer service, and proactive sales support, making it ideal for someone who enjoys building customer relationships and thrives in a fast-paced environment.
You will be the primary point of contact for customers, taking orders and payments, maintaining customer records, and supporting sales growth through proactive follow-up of enquiries and quotations.
Key Responsibilities:
Process customer orders and payments accurately using sales and accounting systems.
Create and maintain customer account records.
Prepare sales documentation and maintain accurate customer information.
Support export order processing and associated documentation (full training provided).
Customer Service & Sales Support:
Handle customer enquiries via telephone and email.
Make outbound calls to existing and prospective customers.
Follow up quotations, enquiries, and sales opportunities to maximise conversion.
Resolve customer issues professionally and escalate where necessary.
Support credit control processes, including monitoring credit limits and assisting with overdue invoice follow-up.
General Duties:
Liaise with logistics providers regarding deliveries.
Follow company policies, procedures, and compliance requirements.
Contribute to process improvements and operational efficiency.
About You Essential Skills & Experience:
Previous administration experience, ideally within a sales, customer service, or order-processing environment.
Strong IT skills, including Microsoft Office applications.
Experience dealing directly with customers by phone and email.
Confidence making outbound calls and following up sales opportunities.
Excellent attention to detail and accuracy.
Strong organisational and time-management skills.
Clear written and verbal communication skills.
Reliable, flexible, and able to work effectively within a small team.
Comfortable working in a fast-paced business where priorities can change.
If you are a detail-orientated administrator with strong customer service skills and a proactive approach to sales support, we'd love to hear from you!