Customer Service Coordinator

Location: Staines (TW18) Office-based with hybrid working available

Salary: £28,000 per annum

Hours: Monday to Friday, 09;00 - 17:00

About the Role

I am supporting a returning client of mine with their next additional recruitment need. This is a varied role where you'll provide administrative and logistical support throughout a regulated accreditation and assessment process, ensuring excellent customer service and smooth operational delivery.

Key Responsibilities

• Act as a first point of contact for customers and external enquiries, delivering a professional and high-quality service.
• Manage and process administration tasks throughout the accreditation and assessment lifecycle.
• Monitor key processes, ensuring deadlines are met and outstanding actions are proactively followed up.
• Liaise with customers and internal teams to resolve issues and overcome logistical challenges.
• Coordinate schedules and support efficient booking processes.
• Maintain accurate records, databases, and documentation.
• Support the organisation and delivery of internal and external meetings, training events, and conferences.
• Attend customer meetings when required, both remotely and on-site, including minute taking and action tracking.
• Escalate issues appropriately to ensure excellent customer service and operational efficiency.
• Work collaboratively with colleagues to ensure consistent service delivery and operational cover.

About You

They're looking for someone who is:

• Highly organised with strong attention to detail.
• Customer-focused and committed to delivering an excellent service.
• A confident communicator, both written and verbal.
• Able to manage multiple priorities and work to deadlines.
• Proactive in identifying and resolving problems.
• Comfortable working with databases, systems, and administrative processes.
• A strong team player with a collaborative approach.

What's in it for You?

• Hybrid working options.
• A supportive and collaborative team environment.
• Opportunities to develop your administration, customer service, and stakeholder management skills.
• A varied role with responsibility and autonomy.
• The chance to work with a wide range of customers and professionals across multiple sectors.