General Manager

Birmingham | £55,000-£60,000 Basic + 10% Bonus + Excellent Benefits

Senior Retail Store Managers - Ready to Take Your Leadership Career in a New Direction?

You've mastered the art of running a successful, high-performing operation.

You've led large teams, driven commercial performance, delivered exceptional customer experiences and maintained outstanding standards in demanding, fast-paced environments.

But perhaps you're ready for something different.

An opportunity to take everything you've learned in retail, hospitality, hotels or leisure and apply it in a premium, service-led environment where people, customer experience and operational excellence come first.

We're recruiting on behalf of a growing, premium organisation looking for an experienced General Manager to lead a large, customer-focused operation in Birmingham.

This is an exciting opportunity to transition into a different sector, offering greater autonomy, genuine career progression and an improved work-life balance.

The Role

You'll take full ownership of a busy operation, leading your team to deliver an exceptional customer experience while driving performance and maintaining the highest operational standards.

You'll be responsible for:

• Leading, coaching and developing a high-performing team
• Delivering exceptional customer experiences and service standards
• Driving operational performance, efficiency and compliance
• Creating a positive, engaging culture where people thrive
• Managing budgets, KPIs and overall operational performance
• Taking ownership, making decisions and leading from the front

Who We're Looking For

We're particularly keen to hear from experienced:

• Senior Retail Store Managers
• Flagship Store Managers
• Retail Area / Cluster Managers
• Hotel General Managers
• Hospitality Operations Managers
• Leisure General Managers

You'll be a confident, commercially aware leader with experience managing large teams and complex operations.

Most importantly, you'll have a genuine passion for people, exceptional customer service and developing high-performing teams.

Previous experience in the sector isn't required. We're looking for proven leadership ability, operational expertise and the ambition to succeed in a new environment.

What's On Offer?

• £55,000-£60,000 basic salary
• 10% annual bonus
• Excellent benefits package
• Improved work-life balance compared with traditional retail and hospitality roles
• Genuine career progression within a growing organisation
• A rewarding, people-focused leadership role with real autonomy

Ready for Something Different?

If you're a successful Senior Retail, Hotel, Hospitality or Leisure Manager looking to step away from traditional sector demands without sacrificing responsibility, salary or career progression, we'd love to hear from you.