Community & Experience Manager

Salary: Up to £40,000 basic + 10% Bonus

Retail, Hospitality & Hotel Managers - Ready for a New Challenge?

You've built your career delivering exceptional customer experiences, leading teams and creating environments where people feel genuinely valued.

But perhaps you're ready for something different?

An opportunity to take your passion for people, service and creating memorable experiences into an exciting new environment where community, engagement and customer experience come first.

We're recruiting on behalf of a growing, premium, service-led organisation looking for an enthusiastic and creative Community & Experience Manager to help deliver an exceptional customer experience within a vibrant, people-focused environment.

This is a fantastic opportunity for someone from a retail, hospitality, hotel or leisure background looking to transfer their skills into a fresh, rewarding sector.

The Role

You'll be the heartbeat of a busy, welcoming environment, taking ownership of customer engagement, organising exciting events and ensuring everyone who walks through the doors enjoys an outstanding experience.

You'll be responsible for:

• Creating memorable experiences - Planning and delivering engaging events, activities and initiatives that bring people together.
• Driving exceptional service - Ensuring every customer interaction reflects the highest standards of hospitality and care.
• Building relationships - Creating a welcoming, inclusive atmosphere where people feel connected and valued.
• Leading and inspiring a team - Supporting, coaching and motivating a customer-focused front-of-house team.
• Supporting daily operations - Working alongside senior management to maintain exceptional standards throughout the building.
• Driving engagement and satisfaction - Bringing fresh ideas to enhance the customer journey, encourage loyalty and build a thriving community.

Who We're Looking For

We're particularly interested in hearing from experienced:

• Retail Store Managers / Assistant Managers
• Hotel Duty Managers / Front Office Managers
• Hospitality Managers / Assistant Managers
• Guest Experience Managers
• Leisure Managers
• Customer Experience / Events Managers

You'll be someone who:

• Has a genuine passion for people and delivering outstanding service
• Is creative, energetic and enjoys organising events and experiences
• Leads from the front and inspires those around them
• Builds strong relationships and makes people feel welcome
• Thrives in a busy, customer-focused environment
• Is highly organised, proactive and comfortable juggling different priorities

Previous experience in our sector isn't necessary. We're looking for personality, leadership ability, creativity and a genuine desire to make a difference to people's experiences.

What's On Offer?

• Competitive salary and excellent benefits
• The opportunity to transition into an exciting new sector
• A varied, people-focused role where no two days are the same
• Genuine opportunities for career development and progression
• A supportive, growing organisation that values creativity and fresh ideas
• The chance to make a real impact on customer experience and community engagement

Ready to Do Something Different?

If you're a Retail, Hotel, Hospitality or Leisure Manager who loves people, thrives on delivering exceptional service and enjoys creating memorable experiences, this could be the perfect next step.

Bring your energy, creativity and passion for people. We'll provide the opportunity to put them to work in a completely new environment.