General Manager Birmingham | £55,000-£60,000 Basic + 10% Bonus + Excellent Benefits Senior Retail Store Managers - Ready to Take Your Leadership Career in a New Direction? You've mastered the art of running a successful, high-performing operation. You've led large teams, driven commercial performance, delivered exceptional customer experiences and maintained outstanding standards in demanding, fast-paced environments. But perhaps you're ready for something different. An opportunity to take everything you've learned in retail, hospitality, hotels or leisure and apply it in a premium, service-led environment where people, customer experience and operational excellence come first. We're recruiting on behalf of a growing, premium organisation looking for an experienced General Manager to lead a large, customer-focused operation in Birmingham. This is an exciting opportunity to transition into a different sector, offering greater autonomy, genuine career progression and an improved work-life balance. The Role You'll take full ownership of a busy operation, leading your team to deliver an exceptional customer experience while driving performance and maintaining the highest operational standards. You'll be responsible for: Leading, coaching and developing a high-performing team Delivering exceptional customer experiences and service standards Driving operational performance, efficiency and compliance Creating a positive, engaging culture where people thrive Managing budgets, KPIs and overall operational performance Taking ownership, making decisions and leading from the frontWho We're Looking For We're particularly keen to hear from experienced: Senior Retail Store Managers Flagship Store Managers Retail Area / Cluster Managers Hotel General Managers Hospitality Operations Managers Leisure General ManagersYou'll be a confident, commercially aware leader with experience managing large teams and complex operations. Most importantly, you'll have a genuine passion for people, exceptional customer service and developing high-performing teams. Previous experience in the sector isn't required. We're looking for proven leadership ability, operational expertise and the ambition to succeed in a new environment. What's On Offer? £55,000-£60,000 basic salary 10% annual bonus Excellent benefits package Improved work-life balance compared with traditional retail and hospitality roles Genuine career progression within a growing organisation A rewarding, people-focused leadership role with real autonomyReady for Something Different? If you're a successful Senior Retail, Hotel, Hospitality or Leisure Manager looking to step away from traditional sector demands without sacrificing responsibility, salary or career progression, we'd love to hear from you