Operations Key Account Manager – Hi-Tech

Salary: £50,000 – £70,000 + Branch Bonus

Monday – Friday | Heathrow

The Opportunity

We are recruiting for an experienced Operations Key Account Manager to join a rapidly growing global freight forwarding and logistics organisation at an exciting time of expansion.

Following the recent award of a major new technology contract with one of the world's largest e-commerce businesses, the Heathrow operation has experienced significant growth, with revenue effectively doubling.

This is a hands-on operational leadership position, managing a team of 4 and taking responsibility for the day-to-day performance of a predominantly export-focused operation.

Approximately 95% of the role is export, making this an excellent opportunity for an experienced Air Export Manager or senior Export professional looking to step into a broader account leadership position.

Key Responsibilities

• Lead and manage a team of 4 operational staff.
• Take ownership of the day-to-day operational performance of the account.
• Oversee a predominantly air export operation, ensuring shipments are managed efficiently and accurately.
• Provide hands-on operational support and guidance to the team.
• Develop and maintain high operational standards across the account.
• Monitor performance, identify issues and implement effective solutions.
• Manage escalations and ensure operational problems are resolved quickly.
• Work closely with internal departments, overseas offices, airlines and logistics partners.
• Ensure agreed customer requirements and service levels are consistently achieved.
• Drive continuous improvement across processes and operational performance.
• Provide strong internal leadership as the operation continues to scale.

About You

We're looking for a strong Air Export / Operations Manager with proven experience leading teams within freight forwarding.

You should have:

• Strong experience within air freight exports.
• Previous experience in an Operations Manager, Export Manager, Team Leader or similar senior operational role.
• Proven experience managing and developing an operational team.
• A genuinely hands-on leadership style.
• Strong operational knowledge and the ability to get involved in the detail when required.
• Excellent problem-solving and decision-making skills.
• Strong communication and organisational abilities.
• The confidence to manage escalations and drive operational standards.
• Experience working with Hi-Tech / Technology / Electronics accounts would be highly advantageous.
• The ability to thrive in a fast-paced environment where the operation is experiencing significant growth.

The Role

This is primarily an internal leadership and operational management role, rather than a traditional customer-facing Key Account Manager position.

You'll be responsible for ensuring the operation runs effectively, leading the team, maintaining high standards and supporting the continued growth of a major new account.

The successful candidate will have genuine ownership of the operation and the opportunity to play a key role in scaling the Heathrow business following a significant new contract win.

What's on Offer?

• £50,000 – £70,000 basic salary, depending on experience.
• Branch bonus with strong earning potential.
• Senior operational leadership responsibility.
• Management of a team of 4.
• Predominantly air export-focused position.
• Opportunity to work on a major Hi-Tech / Technology account.
• Join a global freight forwarding and logistics organisation experiencing significant growth.
• Opportunity to make a genuine impact on the development and performance of the Heathrow operation.

If you're an experienced Air Export Manager or senior freight forwarding professional with strong hands-on leadership experience, this is an excellent opportunity to take ownership of a growing operation.