Are you passionate about technology and enjoy solving complex problems for customers?
I'm currently supporting a global technology business in their search for a Technical Support Specialist to join their growing team.
This is an opportunity for someone who enjoys a blend of technical troubleshooting, customer interaction and product support, working with customers to diagnose issues, provide solutions and deliver an exceptional customer experience.
What you'll be doing:

• Providing technical support and troubleshooting assistance to customers
• Managing customer cases from initial enquiry through to resolution
• Investigating product, hardware and software-related issues
• Handling complex queries and escalations
• Supporting repair, warranty and replacement processes
• Working closely with internal technical, product and operational teams
• Maintaining accurate records using CRM and ticketing systems
• Contributing to process improvements and knowledge-sharing initiatives

We're keen to speak with people who have experience in:

• Technical Support
• Product Support
• Customer Support Engineering
• Consumer Electronics Support
• Telecommunications Support
• Gaming Hardware Support
• SaaS or Hardware Troubleshooting Environments

Any experience with the following would be particularly beneficial: Troubleshooting & Diagnostics, Zendesk, Salesforce or similar CRM platforms, Hardware or software support, Escalation management,Consumer technology products, Audio, gaming, electronics or technology sectors

You'll be:

• Customer-focused with excellent communication skills
• Naturally curious and analytical
• Comfortable troubleshooting technical issues
• Able to manage multiple priorities in a fast-paced environment
• Passionate about technology and delivering outstanding service

2 days a week on-site

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