Job title - Customer Experience and Showroom Executive

Salary - £30-32k plus depending on experience

Location – SW10 Chelsea

Full time – ON SITE

Role Summary

This role represents a step change in how the customer experience is delivered. It moves beyond traditional desk-based customer service to a more proactive, visible and integrated role across both digital channels and our showroom environments.

Customer Experience and Showroom Executives are responsible for delivering a seamless, premium experience across every interaction - combining operational excellence with confident, in-person client engagement. The role ensures that every touchpoint, whether online, on the phone or in the showroom, reflects the quality, creativity and authority of the brand.

Qualifications, Experience & Skills

• Relevant upper secondary education
• Minimum 1 year of experience in customer service or similar role
• Proven experience in customer service, retail or other client-facing roles
• Fluent in English, both written and spoken; additional languages are an advantage (French)
• Strong communication skills, with the confidence to engage a broad range of clients including retail customers, architects and interior designers
• Professional and personable, with the ability to represent the company brand with credibility, warmth and authority
• Highly service-driven, with a commitment to delivering a premium, expert and personalised customer experience
• Strong interest in design, interiors and craftsmanship, with a passion for communicating product stories and collection narratives
• Proactive and solution-oriented, with the ability to take ownership of tasks and see them through to completion
• Confident operating both front-of-house in showroom environments and within operational customer service workflows
• Excellent attention to detail and strong organisational skills, with the ability to manage multiple priorities effectively
• Structured and disciplined in approach, ensuring accuracy across systems, processes and customer interactions
• Collaborative team player with strong interpersonal skills and a willingness to support colleagues across functions
• An understanding of KPIs and how they contribute to improvement in performance