Showroom Assistant x 2

Location: Chelsea, London

Salary: £25,100–£26,858 per annum

Hours: 34.25 hours per week

We have two full-time Showroom Assistant positions available, with the following working patterns:

Option 1

• Wednesday & Thursday: 9:00am–6:00pm
• Friday: 9:00am–5:00pm
• Saturday: 10:00am–5:00pm
• Sunday: 11:00am–4:00pm

OR

Option 2

• Monday & Thursday: 9:00am–6:00pm
• Friday: 9:00am–5:00pm
• Saturday: 10:00am–5:00pm
• Sunday: 11:00am–4:00pm

Main Purpose: To ensure that our customers, trade and non-trade, are treated to an exceptional experience ensuring they are always looked after and supported in their purchasing decisions.

Showroom Assistant Responsibilities:

Customer Service

• Provide exceptional service to customers in the showroom, on the telephone and via email, delivering on our reputation for quality
• Extend in-showroom hospitality
• Build relationships with customers to fully identify their needs and allow us to provi de a comprehensive service
• Use product knowledge to provide recommendations and help customers find the best product for their needs
• Promote seasonal and special items, including merchandising goods in-store to increase visibility and sales

Housekeeping

• Unload deliveries and ensure stock is distributed throughout the store.
• Keep our store organised and safe, in line with company standards (e.g. dusted fixtures and products, well stocked shelves, straight lampshades and working bulbs).
• Make sure all products are labelled and prices are all correct.

General

• Assisting with customer service (emails and phones) where required.

The summary of main duties & responsibilities is not intended to be an exhaustive list of tasks performed. You may be required to undertake additional duties as are necessary to promote the smooth and efficient running of the business.

Skills

• Excellent customer service
• Good communication skills in written and verbal (English)
• Active listening