Rare permanent opportunity to join our longstanding, well established telecoms client based in Quedgeley, Gloucester that have a supportive and stable work environment, competitive pay, opportunities for career growth and a very low turnover of staff! Responsibilities: - Communicate with customers via phone & email to assist with inquiries and issues - Provisioning and managing orders for Broadband, Mobile & VOIP systems - Keeping customers informed of the progress of their orders - Perform data entry tasks accurately and efficiently - Resolve customer complaints in a professional manner - Maintain a high level of phone etiquette at all times Candidate Attributes: - Strong communication skills with the ability to interact effectively with customers - Excellent data entry skills with attention to detail - Ability to analyse information and solve problems efficiently - Prior experience of working in telecommunications/internet/mobile highly advantageous but not essential Hours – Monday – Friday – 8.30am – 5pm with hybrid / flexible working options Salary - £25-30k depending on experience + benefits