Helpdesk Administrator

Location : Wyvern House, CW7 1AH

Contract Length - 19 oct 2026 - 17th Jan 2027

Hours : 9-5, Mon - Fri working

Pay Rate - £13.85 Per Hour, PAYE

We are a facilities maintenance company looking for a reliable and organised Helpdesk Operative to join our team. This role is central to our day to day operations and would suit someone who is confident, customer focused, and comfortable working in a fast paced, busy environment.

Key Responsibilities

• Answering incoming calls and emails from clients, subcontractors and engineers
• Logging and managing maintenance jobs accurately via the helpdesk system
• Liaising with engineers, subcontractors, and suppliers
• Raising, sending, and following up on quotes
• Providing updates to clients and managing job progression from start to finish
• Escalating urgent or overdue issues appropriately
• Maintaining clear and accurate records
• Preparing basic reports
• Monitoring and managing SLAs and KPIs where deadlines are at risk
• Triaging incoming requests to ensure they are logged with the correct priority
• Dealing with invoicing
• Updating client portals and systems in line with contractual requirements

About you

• Previous experience in a helpdesk, facilities, maintenance, or customer service role
• Confident telephone manner and professional written communication
• Strong organisational skills with good attention to detail
• Able to prioritise workloads and manage multiple tasks
• Comfortable using IT systems such as Outlook, job management systems, excel etc
• Calm under pressure and able to deal with challenging situations professionally

What we offer

• Stable role within the company
• Supportive team environment
• Training and development opportunities

Guidant, Carbon60, Lorien & SRG - The Vertage Group Portfolio are acting as an Employment Business in relation to this vacancy.