Service Coordinator

• Location: Bentwaters, Rendlesham
• Job Type: Full-time, Office Based
• Department: Customer Services

Join GAH Refrigeration Limited, a market leader in the Transport Refrigeration industry, known for innovative solutions and outstanding customer service. We are currently seeking a Service Coordinator to enhance our Customer Services Department. This role offers a competitive salary, comprehensive benefits, and a dynamic work environment.

Day-to-day of the role:

• Coordinate a team of nationwide mobile engineers.
• Handle telephone calls from customers and engineers promptly and courteously.
• Log services, breakdowns, and installs accurately on Protean.
• Inform customers about the services and contract types provided by the company.
• Order parts on behalf of engineers or customers and keep them updated on the status of ordered parts.
• Raise quotes to gain authority to proceed with repairs.
• Manage the re-booking process for follow-up engineer visits.
• Communicate warranty, charges, and payment terms to customers.
• Respond to customer queries regarding the status of any job via telephone or email.
• Escalate customer concerns or complaints to your line manager while maintaining professionalism.
• Participate in training programs as directed by your line manager.

Required Skills & Qualifications:

• Experience in Service Administration or Customer Services is desirable but not essential as full training will be provided.
• Strong communication and organisational skills.
• Ability to multitask and work accurately under pressure.
• Capability to work independently and confidently after training.
• Must be computer literate, proficient in Microsoft Office (Word, Excel, and Outlook).

Benefits:

• Competitive salary and comprehensive benefits package.
• Full and comprehensive training with a supportive management structure.
• Friendly and collaborative working environment.
• Career development and progression opportunities.

Working hours are 40 per week, from 08:30 to 17:30, Monday to Friday.

To apply for the Service Coordinator position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this role.