People Operations Manager | 12 Month FTC | £48,000 - £49,900 | Knowsley | Hybrid | Excellent Benefits Your New Organisation A growing, community-focused organisation currently seeking a People Operations Manager to lead a small, passionate HR team through an exciting period of transformation.An excellent fit for an experienced HR Manager, with strong knowledge of current employment law and a broad range of experience with complex ER casework management, who thrives in a dynamic environment and enjoys relationship building, coaching and developing others. Your New Role Reporting to the Head of People and managing a team of 4 (3 People Advisors and 1 Administrator), you will support a wide range of people initiatives and operational HR activities including: Day-to-day leadership of the People team, ensuring high-quality HR service delivery across the employee life cycle. Oversight of ER cases - coaching advisors on lower-level issues and leading on complex matters. Oversight of recruitment and onboarding, acting as the escalation point for the team. Partnering with directorates to support strategic people initiatives. Supporting cultural change and modernisation of systems and processes. TUPE and change management. Supporting wellbeing and engagement during a period of change. Driving forward key projects including: EDI strategy Line Manager Capability Programme Behavioural Framework launch Employee Engagement tools Terms & Conditions reviewWhat You'll Need to Succeed Proven HR management experience and complex ER casework expertise. Comfortable navigating change and ambiguity. Strong coaching and influencing skills. Relationship builder with a proactive, people-first approach. Able to balance strategic thinking with hands-on delivery. Experience in regulated environments is welcomed.Benefits Generous pension scheme (matched up to 8%, + extra 2% employer contribution) 28 days annual leave + bank holidays + 3 closed days over Christmas Half-day Christmas Eve £75/month childcare allowance £20/month gym contribution Opportunity to lead meaningful change in a growing organisation Supportive and inclusive team culture If you're interested in this role, please click 'apply now' to forward an up-to-date copy of your CV or call us directly. If this job isn't quite right for you, but you are interested in looking at an alternative position, please contact us for a confidential discussion regarding other options. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)