An exciting opportunity for an experienced HR and Employee Relations professional to lead the delivery of a high-quality, coaching-led People Services function within a large and complex organisation. You'll combine strategic thinking, operational leadership and expert ER knowledge to drive service excellence, develop teams and influence organisational outcomes

Client Details

Our client is a large well-established organisation with a strong people-first culture and a commitment to delivering outstanding experiences for both colleagues and customers. Operating at scale, they are investing in the continued development of their People Services function, with a focus on service excellence, continuous improvement and building leadership capability.

Description

As the HR Manager, you will play a pivotal role in leading the delivery of employee relations and HR administration services across the organisation. Acting as a trusted advisor to senior leaders, you will provide expert guidance on complex and high-risk people matters while supporting a coaching-led approach to people management.

You will lead and develop a team of specialists and administrators, ensuring a consistent, customer-focused service that balances commercial objectives, legal compliance and colleague experience. Alongside operational leadership, you will drive process improvement initiatives, identifying opportunities to simplify, streamline and automate services, including the use of emerging technologies and AI solutions.

Working closely with key stakeholders across the business, you will use data and insight to inform decision making, enhance manager capability and deliver continuous improvement across People Services.

Key Responsibilities

• Lead on complex and high-risk employee relations cases, investigations and organisational change activity.
• Provide commercially focused, pragmatic HR advice to senior leaders and managers.
• Build and embed a coaching-led culture that develops manager capability and confidence.
• Lead, motivate and develop a high-performing People Services team.
• Drive continuous improvement across employee relations and HR administration processes.
• Identify opportunities to improve efficiency through system enhancement, automation and self-service solutions.
• Use data and trends to inform proactive interventions and organisational learning.
• Work collaboratively with legal, systems and wider People teams to deliver effective outcomes.
• Ensure compliance with employment legislation, internal policies and regulatory requirements.
• Build strong relationships with senior stakeholders and colleague representative groups.

Profile

To be successful in this role, you will bring:

• Extensive senior-level Employee Relations experience gained within a large, complex organisation.
• Expert knowledge of UK employment law and ER best practice.
• Proven experience managing highly complex and sensitive employee relations cases.
• Significant investigation experience and strong risk-management capability.
• Exceptional coaching, influencing and stakeholder management skills.
• Strong leadership experience with a track record of developing high-performing teams.
• Experience leading change initiatives and service improvement programmes.
• A data-driven and commercially minded approach to decision making.
• Experience of improving HR or shared services processes and customer experience.
• CIPD Level 7 qualification (or equivalent experience) would be advantageous.

Location & Working Pattern

• Bradford-based role
• Hybrid working model
• Expected office attendance of approximately one day per week, with flexibility around business needs.

Job Offer

• Salary ranging from £46,000 - £48,000, dependent on the level of experience.
• Hybrid working arrangement, with 1 day per week in the office.
• Permanent position based in Bradford

If you're interested in this role, apply now.

People are at the heart of Michael Page. We are committed to creating an inclusive environment. As an inclusive recruiter we welcome applications from people of all backgrounds, identities and experiences. If you require any adjustments or accommodations during the recruitment process, we'll work with you to ensure you can perform at your best.