Job Title: Case Work & Referral Officer Location: Hackney, Greater London Contract Type: Temporary Salary: £16.33ph Working Hours: 35 hours per week (Monday to Friday, 9-5) Our client is seeking a dedicated and compassionate Case Work & Referral Officer to join their dynamic team in Hackney. This role is pivotal in supporting veterans at risk of homelessness and aims to make a significant impact in the community. Key Responsibilities: Act as the first point of contact for inquiries, efficiently managing the referral process. Conduct initial assessments of veterans' housing status and identify root causes of their insecurity. Collaborate with various stakeholders to facilitate access to appropriate accommodation and support services. Maintain accurate records of all referral and case management activities, ensuring compliance with contractual requirements. Use trauma-informed approaches to empower veterans, guiding them towards positive choices and support pathways. About You: The ideal candidate will possess: A solid understanding of the barriers faced by vulnerable homeless individuals with complex needs. Excellent organisational skills and the ability to work collaboratively. A caring, flexible, and resilient attitude, with a strong desire to make a difference. High attention to detail and competent administrative skills, including proficiency in IT. Why Consider This Opportunity? Our client values diversity and inclusion, fostering a workplace where every individual is respected and empowered. Joining this organisation means being part of a mission-driven team dedicated to enhancing the lives of veterans in need. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website