Admin Officer
Location: Central London, EC4A 1NL

Hours - Monday to Friday - 9am to 5pm ( 37 Hours )

Payrate £13.36 per hour

If you're looking for a role where your administration, communication and calm judgement genuinely help people take part in justice, this is a great opportunity. If you are confident and organised individual who thrives on delivering first-class support / services to assist in day-to-day operations, this may be the role for you.

What you'll be doing:
* Manage and ensure customer details are accurate and up to date
* Support the general public through face-to-face engagement, telephone (incoming and outbound) and correspondence in a range of formats
* Use service scripts and knowledge articles to signpost users to the right support and provide clear, specific information-especially where needs may be complex
* Prepare for and facilitate hearings by undertaking relevant administrative tasks to support successful outcomes
* Follow complaints policies and procedures, responding promptly to prevent escalation and updating systems as required
* Process operational support activities using standard operating procedures to maintain service standards and performance targets
* Handle case files with accurate data entry, secure information management, and compliance with retention and data loss protocols
* Support key operational areas including jury service tasks, listing and scheduling, basic financial/statistical reporting, and parts of enforcement support
* Contribute to health and safety operations (under team leader guidance), including facility checks, issue logging and PEEPs

What you'll bring:
* Strong administrative accuracy and the ability to manage sensitive information responsibly
* Excellent communication skills, with empathy and confidence when dealing with a range of users
* A proactive, solutions-focused approach to enquiries-using guidance and procedures to get people to the right place
* The ability to follow processes consistently, especially in busy operational environments
* Good awareness of risk and a readiness to escalate to the Senior Person on Site when required

Additional information:
* Support facilities and safety governance tasks, including issue logging and key/safety related checks under guidance
* Help coordinate diary and provide dedicated judicial business support as locally required

If you're ready to bring your skills to a meaningful, fast-paced role in London, we'd love to hear from you-apply today.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest?and state the role that you are interested in.?We are?committed to engaging with you.?

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.