Senior Business Rates Officer (Temporary)

Location: Basildon, Essex

Pay Rate: £31.00 per hour (umbrella)

Contract: 5 months, temporary

Hours: Full-time

Working Pattern: Hybrid – 1 day per week in the office

The Role

We are seeking an experienced Senior Business Rates Officer to coordinate a busy Business Rates team, overseeing billing, collection and recovery processes while ensuring accuracy, compliance and excellent service delivery.

This is an excellent opportunity for a knowledgeable Revenues professional with strong supervisory skills to support team performance, drive continuous improvement and maximise income collection.

Key Responsibilities

• Coordinate workloads and monitor team performance, carrying out quality checks and addressing any issues.
• Supervise, motivate and develop staff, providing coaching, guidance and performance management.
• Oversee Business Rates billing, collection, recovery, grants, exemptions, discounts and reliefs.
• Manage Business Improvement District (BID) levy collection processes.
• Ensure legislation, policies and enforcement procedures are applied correctly.
• Liaise with ratepayers, legal teams, courts, enforcement agents and other stakeholders to resolve complex cases.
• Support annual billing, government returns and the resolution of system or process issues.
• Monitor performance statistics, identify trends and implement improvements.
• Ensure appropriate handling of sensitive information and compliance with data protection requirements.

About You

You will have previous experience in a supervisory role within Revenues and Benefits, with strong technical knowledge of Business Rates and debt recovery.

You will also demonstrate:

• Experience managing and developing a team in a busy operational environment.
• A good understanding of Business Rates legislation, billing, collection and enforcement.
• Strong performance management and quality assurance skills.
• Excellent communication, organisational and problem-solving abilities.
• The ability to manage competing priorities and work effectively under pressure.
• A professional, customer-focused approach and the confidence to liaise with a range of stakeholders.

An IRRV qualification, relevant professional qualification or a willingness to work towards one would be advantageous.

Interested?

If you have the technical expertise and leadership skills to make an impact in a busy Revenues team, we'd love to hear from you.

Apply today to be considered for this opportunity.