Senior Business Rates Officer (Temporary) Location: Basildon, Essex Pay Rate: £31.00 per hour (umbrella) Contract: 5 months, temporary Hours: Full-time Working Pattern: Hybrid – 1 day per week in the office The Role We are seeking an experienced Senior Business Rates Officer to coordinate a busy Business Rates team, overseeing billing, collection and recovery processes while ensuring accuracy, compliance and excellent service delivery. This is an excellent opportunity for a knowledgeable Revenues professional with strong supervisory skills to support team performance, drive continuous improvement and maximise income collection. Key Responsibilities * Coordinate workloads and monitor team performance, carrying out quality checks and addressing any issues. * Supervise, motivate and develop staff, providing coaching, guidance and performance management. * Oversee Business Rates billing, collection, recovery, grants, exemptions, discounts and reliefs. * Manage Business Improvement District (BID) levy collection processes. * Ensure legislation, policies and enforcement procedures are applied correctly. * Liaise with ratepayers, legal teams, courts, enforcement agents and other stakeholders to resolve complex cases. * Support annual billing, government returns and the resolution of system or process issues. * Monitor performance statistics, identify trends and implement improvements. * Ensure appropriate handling of sensitive information and compliance with data protection requirements. About You You will have previous experience in a supervisory role within Revenues and Benefits, with strong technical knowledge of Business Rates and debt recovery. You will also demonstrate: * Experience managing and developing a team in a busy operational environment. * A good understanding of Business Rates legislation, billing, collection and enforcement. * Strong performance management and quality assurance skills. * Excellent communication, organisational and problem-solving abilities. * The ability to manage competing priorities and work effectively under pressure. * A professional, customer-focused approach and the confidence to liaise with a range of stakeholders. An IRRV qualification, relevant professional qualification or a willingness to work towards one would be advantageous. Interested? If you have the technical expertise and leadership skills to make an impact in a busy Revenues team, we'd love to hear from you. Apply today to be considered for this opportunity