Housing Resolution Officer – Brent Council Fox Morris Group are working to recruit a Housing Resolution Officer To provide housing options advice to households in temporary accommodation and promote effective move-on to other settled housing, including private rented sector, intermediate and social housing. The post-holder will also undertake suitability of accommodation reviews, fear of violence investigations and related enforcement activity; work with accommodation providers and other services to resolve complaints and tenancy support issues; and support the implementation of a programme of tenancy audits. To provide tailored support and assistance to all accepted homeless households by ensuring they move on to more settled housing in a timely fashion. Knowledge: • Good standard of literacy and numeracy • Knowledge of the Housing Act 1996, parts 6 and 7, as amended, the Homelessness Act 2002, Localism Act 2012, Homelessness Reduction Act 2017 and related legislation and case law. • A good understanding and awareness of housing issues and homelessness issues. • Good knowledge of landlord and tenant law, the possession grounds relating to rented properties and the eligibility criteria for means tested benefits. Experience: • Experience of giving advice and information to customers and working with vulnerable groups • Understanding of homelessness and housing issues in the borough. • Knowledge of temporary accommodation provision and usage • Strong and effective experience in provision of exceptional customer services. • Experience of the Suitability Assessment in recommending potential pathways for homeless households residing in temporary accommodation. • Experience of negotiation, advocacy, mediation IF YOU WISH TO APPLY PLEASE RESPOND FIRSTLY WITH AN UP TO DATE CV, AVAILABILITY/ NOTICE PERIOD, THE ROLE YOU WOULD LIKE TO APPLY FOR & THE HOURLY RATE YOU REQUIRE. We do not hold CV’s on file without first speaking