Key Responsibilities * Conduct housing options and homelessness assessments in accordance with the Housing Act 1996, Homelessness Reduction Act 2017 and relevant statutory guidance. * Interview applicants to establish their housing circumstances, needs, vulnerabilities and eligibility for assistance. * Assess homelessness applications and determine whether prevention, relief or other statutory duties are owed. * Develop and review Personalised Housing Plans (PHPs) with applicants, identifying practical steps to prevent or relieve homelessness. * Provide clear and accurate advice on housing options, including social housing, private rented accommodation, temporary accommodation and supported housing. * Make appropriate referrals to internal departments, housing associations, support agencies and other external organisations. * Work proactively with landlords, letting agents and partner organisations to prevent homelessness and secure suitable accommodation. * Assess the affordability and suitability of potential accommodation, taking account of household circumstances and relevant legislation. * Manage a caseload effectively, ensuring cases are progressed within statutory and organisational timescales. * Make decisions regarding homelessness applications and communicate decisions clearly to applicants. * Deal with reviews, enquiries and challenges relating to housing and homelessness decisions where required. * Maintain accurate and up-to-date case records and ensure all activity is recorded on the relevant housing management system. * Work closely with temporary accommodation, allocations, tenancy management, benefits and housing support teams. * Identify safeguarding concerns and make appropriate referrals in accordance with council procedures. * Provide advice and assistance to vulnerable households, including families, single applicants and individuals with complex needs. * Keep up to date with changes to housing legislation, statutory guidance, local policies and welfare benefits. * Contribute to homelessness prevention initiatives and the development of effective housing options services. Essential Experience * Previous experience working within a Housing Options, Homelessness or Housing Advice environment. * Good knowledge of homelessness legislation and the Housing Act 1996 / Homelessness Reduction Act 2017. * Experience carrying out housing or homelessness assessments and developing appropriate housing solutions. * Experience managing a caseload and working to statutory or organisational deadlines. * Experience providing housing advice to members of the public, including individuals with complex or vulnerable circumstances. * Understanding of social housing allocations, private rented housing and homelessness prevention. * Strong written and verbal communication skills. * Ability to make sound, evidence-based decisions and explain decisions clearly to applicants. * Good IT and case-management system skills