Admin Officer | Royal Courts of Justice)
Location: Strand, London
Working Days / Hours: 37 hours
Working Pattern: 5 days in office
Pay Rate: £15.59 per hour
Level of Clearance Required: Basic DBS
Length of Assignment: 6+ months
Joining a reputed client within the Government, this is a key frontline role providing administrative and customer service support across court and tribunal operations. You will be the first point of contact for court users, judicial office holders, and partner agencies, handling enquiries, supporting hearings, managing case-related administration, and ensuring the smooth day-to-day delivery of justice services.
What you'll be doing:

• Preparing for, facilitating and supporting court and tribunal hearings.
• Providing excellent customer service to court users, legal professionals and partner agencies via face-to-face, telephone and written communication.
• Responding to enquiries and directing users to the appropriate HMCTS services and support.
• Processing case files, maintaining accurate records and updating internal systems.
• Managing correspondence, documentation and other general administrative duties.
• Supporting listing and scheduling activities to ensure efficient use of court resources.
• Assisting with jury administration, attendance monitoring and associated processes where required.
• Supporting judicial office holders with diary management and administrative tasks.
• Handling sensitive and confidential information in line with data protection policies.
• Following complaints procedures and helping resolve issues promptly to maintain service standards.
• Assisting with enforcement and fines administration activities where required.
• Supporting vulnerable users by implementing reasonable adjustments and special measures.
• Booking interpreters, intermediaries and other professionals for hearings.
• Reporting building, facilities and IT issues and assisting with health and safety procedures.
• Working flexibly across different operational areas to meet changing business needs.
• Meeting performance targets while ensuring accuracy, professionalism and compliance with HMCTS procedures.

What you'll bring:
* Strong attention to detail, with the confidence to challenge and confirm what's been shared
* A clear and professional communication style-able to adapt your message for different audiences
* Organised working habits, comfortable managing information and checking it for consistency
* A reliable, responsible approach, with a genuine interest in helping processes run smoothly
Additional information:
Roles to fill in these departments:
Deed Poll
KB Issues
In Court Support
Fees
If you're someone who takes pride in accuracy and process quality, we'd love to hear from you. Apply now and take the next step with a role based in London, supporting recruitment that truly matters.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest?and state the role that you are interested in.?We are?committed to engaging with you.?

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.