Are you an experienced people manager with a background in front-of-house operations, facilities, hospitality, security or customer service? We're recruiting for a Lodge Manager to lead a busy, customer-facing operation within a prestigious organisation in Oxford. This is a highly visible leadership role responsible for ensuring a safe, welcoming and professional environment while overseeing a team providing support around the clock. Key Responsibilities * Lead, develop and motivate a team operating across a 24/7 service. * Manage rotas, shift cover, annual leave and performance management. * Deliver exceptional customer service and maintain high front-of-house standards. * Oversee visitor management, access control and security procedures. * Respond to incidents and emergencies, ensuring appropriate escalation and resolution. * Support health & safety, fire safety and business continuity processes. * Manage contractors, suppliers and operational resources. * Drive continuous improvement across service delivery and operational procedures. About You You'll have experience managing teams within environments such as: * Facilities Management * Security * Hospitality * Residential Services * Front of House Operations * Estates or Campus Services * Customer Service Operations You will be a confident leader with excellent communication skills, strong organisational ability and the confidence to make decisions in a fast-paced environment. Working Pattern This role supports a service operating 24 hours a day, 7 days a week. Typical shifts include: * 07:00 - 15:00 * 15:00 - 23:00 * 07:00 - 19:00 (weekends) Flexibility is required to support operational needs, events and emergency situations. What's on Offer? * Varied leadership role with real responsibility. * Friendly and supportive working environment. * Strong benefits package. * Opportunity to lead a critical operational function within a respected organisation. To find out more, apply today for a confidential conversation