About the Role

We're looking for an experienced Front of House Manager to lead the delivery of a premium front of house service within a prestigious corporate environment.

This is a people-focused leadership role where you'll oversee the daily operation of front of house services, build strong client relationships, develop a high-performing team, and ensure an exceptional workplace experience for all visitors and employees.

Key Responsibilities:

• Lead, coach and develop the Front of House team.
• Ensure the seamless day-to-day delivery of Front of House services.
• Maintain exceptional service standards across the workplace.
• Build and maintain strong relationships with clients and key stakeholders.
• Act as the main onsite liaison for Front of House operations.
• Support the Client Office Services Manager and provide cover when required.
• Drive continuous improvement and innovation within the service.
• Monitor team performance and accountability.
• Identify opportunities to enhance and grow service delivery.
• Complete monthly and quarterly reporting and administrative tasks.
• Ensure Health & Safety policies and procedures are adhered to.
• Maintain professional standards and represent the business to the highest level.

About You

You'll be an experienced Front of House professional with a passion for customer service, team leadership, and delivering exceptional workplace experiences.

You'll Have:

• Previous Front of House management or supervisory experience.
• Experience leading and developing teams of three or more.
• Outstanding customer service and stakeholder management skills.
• Excellent verbal and written communication skills.
• A professional, polished and well-presented approach.
• Strong organisational and administrative abilities.
• Exceptional attention to detail.
• The ability to remain calm under pressure.
• A flexible and proactive attitude.
• Confidence building relationships with clients, suppliers and stakeholders.
• Experience working within a corporate or hospitality environment.
• Knowledge of Health & Safety requirements.

Desirable:

• Experience within a premium corporate workplace environment.
• Experience supporting workplace or office services operations.
• Commercial awareness and the ability to identify service improvement opportunities.

What We Offer:

• Monday to Friday working pattern.
• Leadership opportunity within a premium corporate environment.
• Industry-leading training and development.
• Career progression opportunities within ISS and Livv.
• Company pension and wellbeing support.
• A people-first culture focused on service excellence.
• The opportunity to work closely with high-profile clients and stakeholders.