Sales Account Manager (SaaS) – Fleet/ Hybrid £45,000 to £50,000 basic + commission | OTE up to £80,000 An established software and technology business looking to add an experienced Sales Account Manager to its growing team. This is a relationship focused role where you’ll manage a portfolio of customers, helping them get the most from their software investment while driving satisfaction, retention and account growth. You’ll act as a trusted point of contact, understanding each customer’s business, solving challenges and identifying opportunities to add further value. What you’ll be doing: • Building strong, long-term relationships with customers • Acting as the main point of contact and trusted advisor across your accounts • Running regular customer reviews and identifying any risks or opportunities • Supporting customer onboarding and ongoing adoption of software solutions • Identifying opportunities for upselling and cross selling • Working closely with Sales, Support, Consultancy, Project Management and Development teams • Monitoring customer satisfaction, retention and overall account health • Gathering customer feedback and helping improve the overall customer experience • Maintaining accurate CRM records and account plans Person Fit: • Experience in, Sales Account Management /Customer Success or a similar client facing role • Ideally experience within ERP, SaaS, business software or the wider technology sector • Strong relationship building and stakeholder management skills • Commercial awareness with the ability to identify account growth opportunities • A proactive and organised approach to managing multiple customers • Strong problem solving skills and the ability to understand customer business challenges • Experience with CRM platforms such as Salesforce, HubSpot or Zoho would be beneficial • Previous exposure to ERP implementations, project management, business development or SME customers would be advantageous If you’re an experienced Sales Account Manager or Customer Success Management professional with a background in software, ERP or technology and enjoy developing long term customer relationships, we’d be keen to hear from you