Customer Success Manager (ERP/Cloud Solutions) – Fleet/ Hybrid

£45,000 to £50,000 basic + commission | OTE up to £80,000

An established software and technology business are looking to add an experienced Customer Success Manager to its growing team. This is a relationship focused role where you’ll manage a portfolio of customers, helping them get the most from their software investment while driving satisfaction, retention and account growth. You’ll act as a trusted point of contact, understanding each customer’s business, solving challenges and identifying opportunities to add further value.

What you’ll be doing:

• Building strong, long-term relationships with customers

• Acting as the main point of contact and trusted advisor across your accounts

• Running regular customer reviews and identifying any risks or opportunities

• Supporting customer onboarding and ongoing adoption of software solutions

• Identifying opportunities for upselling and cross selling

• Working closely with Sales, Support, Consultancy, Project Management and Development teams

• Monitoring customer satisfaction, retention and overall account health

• Gathering customer feedback and helping improve the overall customer experience

• Maintaining accurate CRM records and account plans

Person Fit:

• Experience in Customer Success, Account Management or a similar client facing role

• Ideally experience within ERP, SaaS, business software or the wider technology sector

• Strong relationship building and stakeholder management skills

• Commercial awareness with the ability to identify account growth opportunities

• A proactive and organised approach to managing multiple customers

• Strong problem solving skills and the ability to understand customer business challenges

• Experience with CRM platforms such as Salesforce, HubSpot or Zoho would be beneficial

• Previous exposure to ERP implementations, project management, business development or SME customers would be advantageous

If you’re an experienced Customer Success or Account Management professional with a background in software, ERP or technology and enjoy developing long term customer relationships, we’d be keen to hear from you.