£12.71 per hour plus uncapped bonus 35 Hours per week Monday to Sunday 6am-2am (full flexibility required to work early, afternoon and late shifts) Ongoing Temporary Position Office based – At our iconic Media City Headquarters Training Provided – 2 weeks Monday to Friday training Be the difference when it matters most When someone breaks down, it’s more than just a vehicle issue - it can be stressful, disruptive, and sometimes unsafe. That’s where you come in: As a Resolution Specialist, you’ll be the calm, capable voice who takes control in that moment. You’ll solve problems, provide reassurance, and make sure our members get the help they need - quickly, safely, and with confidence. What you’ll be doing •Taking ownership of breakdown calls, working quickly to understand the customer’s situation and any vulnerabilities •Assessing cover and identifying the best solution - from remote fixes through to arranging assistance or onward travel •Managing the situation end-to-end, from the first call through to resolution •Keeping members informed with clear, proactive updates so they always know what’s happening What we’re looking for •Experience in delivering stand-out customer service under pressure (contact centre experience is helpful, but not essential) •The ability to build trust quickly and communicate with confidence and clarity, especially in challenging situations •Strong problem-solving skills and sound judgement under pressure •Confidence using multiple systems and handling information accurately •A proactive mindset - you take ownership and see things through